CUSTOMER CARE


ORDERS

Orders placed on business days will be shipped within 48 hours.

Shipping times do not include weekends and holidays.

The delivery time of your purchase is 3-5 business days for locals delivery. National and International delivery time may vary. 

We will do everything we can to ensure your order is received as quickly as possible, however, delivery times are dependent on the carrier. If the delivery time has exceeded this period of time, we are truly sorry but we cannot control what is out of our hands. We will do everything in our possible to assure you receive your shipment in time. 

PRICE POLICY

All our prices are in Canadian dollars, plus applicable taxes.

Bamboo life Canada reserves the right to change its prices at any time and without notice. Prices quoted on bamboolife.ca are valid for purchases made on the website only and are not, under any circumstances, applicable in store and vice-versa.

The customer should pay for his/her purchases upon order placement by one of the following means: MasterCard, Visa or Paypal. The goods will only be dispatched after receipt of payment by bamboolife.ca.

RETURN POLICY

At Bamboolife, our top priority is to make sure our customers are completely satisfied.If for any reason you are not satisfied with your order, you can exchange or return it !

We accept returns and exchanges for purchases that were made on bamboolife.ca. 

To return or exchange your purchase, please return the item or items within a maximum delay of 15 days after received of your order.

All the full prices items have a warranty of 6 months and all of the discounted items are final sale. 

The customer's right to change his/her mind may relate to all or part of an order. Should a customer exercise this right, the goods must be returned in the original packaging in perfect condition, with all accessories and documentation, with the completed goods-return slip. Items returned incomplete, damaged, broken, used or soiled will not be accepted.

If you ask for a return, the purchase amount shall be credited to the account used for the initial payment within 14 business days following the reception of your return to our office. Note that you will receive reimbursement for the total amount of the items you are returning minus the delivery fees paid by Bamboo life Canada.

Bamboo life Canada cannot reimburse delivery fees in the event of a return or exchange.